Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

Airy Mosaic (ABN: 12 345 678 901) ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website airy-mosaic.com, book our tours, or interact with our services.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Booking Information: Travel preferences, group size, special requirements, dietary restrictions
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identity Information: Passport details, date of birth, nationality (for tour logistics and safety)
• Emergency Contacts: Names and contact details of emergency contacts
• Medical Information: Relevant health conditions, mobility requirements, allergies

2.2 Technical Information

We automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website information
• Cookie and tracking data (subject to your consent preferences)

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide and deliver our tour services, process bookings, and communicate about your tours
• Customer Support: To respond to inquiries, provide customer service, and resolve issues
• Safety and Security: To ensure the safety of our guests during tours and comply with legal requirements
• Marketing Communications: To send newsletters, promotional materials, and tour updates (with your consent)
• Website Improvement: To analyze website usage and improve our online services
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: For internal record-keeping, accounting, and business analysis

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Accommodation and transportation bookings
• Travel insurance providers
• Email marketing services
• Website analytics and hosting
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Prevent fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and data storage facilities
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use the following types of cookies:

• Necessary Cookies: Essential for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver personalized advertisements
• Functional Cookies: Enable enhanced features and personalization

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings. For more information, see our Cookie Policy.

7. Your Privacy Rights

Under Australian privacy law, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Portability: Request transfer of your information to another provider
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Booking Records: 7 years for accounting and tax purposes
• Marketing Data: Until you opt-out or request deletion
• Website Analytics: 26 months from collection
• Customer Support: 3 years from last interaction

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian privacy law.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Australian Privacy Principles

This Privacy Policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you believe we have not complied with these principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.