Effective Date: January 1, 2025
Last Updated: January 1, 2025
These Terms of Service ("Terms") constitute a legal agreement between you ("Client," "Guest," or "you") and Airy Mosaic (ABN: 12 345 678 901) ("Company," "we," "our," or "us"). By booking a tour, using our website, or engaging our services, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services or book any tours. These Terms apply to all users of our services, including website visitors, tour participants, and corporate clients.
Business Name: Airy Mosaic
ABN: 12 345 678 901
Address: 59 Seaview Rd, Port Augusta SA 5700, Australia
Phone: +61 8 8690 4511
Email: [email protected]
Airy Mosaic provides exclusive, small-group tour experiences throughout Australia, including but not limited to:
Tour bookings are confirmed only upon receipt of the required deposit and execution of this agreement. All bookings are subject to availability and our acceptance.
We accept major credit cards, bank transfers, and PayPal. All payments are processed in Australian Dollars (AUD) unless otherwise specified.
Tour prices are subject to change due to factors beyond our control, including but not limited to fuel costs, government taxes, currency fluctuations, and supplier rate increases. Price increases will only be applied to bookings made after the change is announced.
Cancellation fees apply as follows:
We reserve the right to cancel tours due to insufficient bookings, safety concerns, weather conditions, or circumstances beyond our control. In such cases, clients will receive a full refund or the option to transfer to an alternative tour.
We strongly recommend comprehensive travel insurance to protect against unexpected cancellations, medical emergencies, and other unforeseen circumstances. Insurance claims should be directed to your insurance provider.
We reserve the right to modify tour itineraries due to weather conditions, safety concerns, local regulations, or other circumstances beyond our control. While we will make every effort to provide suitable alternatives, no compensation will be provided for itinerary changes made for safety or operational reasons.
Clients are responsible for:
Clients must disclose any medical conditions, physical limitations, or dietary requirements that may affect their ability to participate in tour activities. We reserve the right to refuse participation if we believe a client's condition poses a risk to themselves or others.
Clients are expected to behave respectfully toward other participants, guides, local communities, and the environment. We reserve the right to remove disruptive participants from tours without refund.
Adventure tourism involves inherent risks. By participating in our tours, you acknowledge and accept these risks, including but not limited to:
We implement comprehensive safety procedures and use experienced guides, but cannot eliminate all risks associated with adventure travel.
To the maximum extent permitted by law, Airy Mosaic's liability is limited to the cost of the tour. We are not liable for:
We are not responsible for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government restrictions, terrorist activities, labor disputes, or supplier failures.
By participating in our tours, you grant Airy Mosaic permission to use photographs and videos taken during the tour for marketing and promotional purposes. If you prefer not to be included in marketing materials, please notify us in writing.
Clients agree to follow Leave No Trace principles and respect local environmental regulations. This includes:
All content on our website, including text, images, logos, and tour descriptions, is the intellectual property of Airy Mosaic and is protected by copyright and trademark laws. Unauthorized use is prohibited.
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our privacy practices as described in the Privacy Policy.
We encourage clients to raise any concerns during the tour so we can address them promptly. Post-tour complaints should be submitted in writing within 30 days of tour completion.
These Terms are governed by South Australian law and the laws of Australia. Any disputes will be subject to the exclusive jurisdiction of South Australian courts.
Before initiating legal proceedings, parties agree to attempt resolution through mediation via a mutually agreed upon mediator.
Our tours may include services provided by third parties (accommodations, transportation, restaurants, etc.). While we carefully select our partners, we are not responsible for the acts or omissions of third-party service providers.
Our tours are limited to a maximum of 8 participants to ensure personalized experiences. Tours may be cancelled if minimum participation requirements are not met, typically 4 participants for most tours.
Minimum age requirements vary by tour type. Children under 18 must be accompanied by a parent or guardian. Some tours may have minimum age restrictions due to safety considerations or physical demands.
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued use of our services after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.
For questions about these Terms or to make a complaint, please contact us:
Airy Mosaic
59 Seaview Rd
Port Augusta SA 5700
Australia
Phone: +61 8 8690 4511
Email: [email protected]
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM ACST
Saturday 10:00 AM - 4:00 PM ACST
By booking a tour with Airy Mosaic, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.